Privacy Policy

Last Updated: December 2024

Welcome to Rust-Oleum Shop at tradepaintuk.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience for our premium paint products and decorating supplies:

Personal Information

• Contact details (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through encrypted channels)
• Order history and preferences

Technical Information

• IP address and browser type
• Device information
• Website usage data and analytics
• Cookies and tracking data (see Section 6)

2. How We Use Your Information

We use your information to provide and improve our services, with the same care and attention to detail that we apply to our paint formulations:

• Process your orders and payments securely
• Provide customer support from our Manchester-based team
• Send order confirmations and shipping updates
• Improve our website and product offerings
• Communicate about promotions and new products (with your consent)
• Prevent fraud and ensure website security

3. Data Sharing and Disclosure

We treat your data with the same integrity we bring to our paint products. We may share your information with:

• Payment Processors: Secure third-party providers like Visa, MasterCard, JCB, and PayPal to handle transactions
• Shipping Partners: To deliver your orders worldwide (excluding some remote locations and certain Asian countries)
• Service Providers: Companies that help us operate our website and business
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the quality of our paints. We implement robust measures to protect your data:

• End-to-end encryption for all transactions
• PCI DSS compliance ensuring industry-standard security
• Secure socket layer (SSL) technology protecting your data
• No storage of sensitive payment information on our servers
• Data stored on secure servers with limited access
• Regular security assessments and updates

While we implement strong security measures, no electronic transmission or storage is 100% secure. We continuously work to maintain the highest standards of data protection.

5. Your Rights and Choices

You have control over your personal information, including the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Data portability where applicable

To exercise these rights, please contact us using the details below. We will respond within 30 days as required by UK data protection laws.

6. Cookies and Tracking Technologies

Like the precise formulations in our paint products, we use carefully measured technologies to enhance your experience:

Essential Cookies

Required for basic website functionality, including:

• Shopping cart operations
• Payment processing
• Account login sessions

Analytical Cookies

Help us understand how customers use our website, allowing us to improve our:

• Website design and navigation
• Product offerings and availability
• Customer service processes

Marketing Cookies

Used with your consent to provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (with limited exceptions), your data may be transferred to and processed in countries outside the UK and European Economic Area. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years to comply with legal obligations.

9. Children’s Privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

11. Contact Us

At Rust-Oleum Shop, we believe that protecting your privacy is as important as providing you with premium paint products. Thank you for trusting us with your painting projects and your personal information.

Happy painting from all of us at Rust-Oleum Shop!