Term and Conditions

Welcome to Rust-Oleum Shop at tradepaintuk.com. These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using Rust-Oleum Shop (“we”, “our”, or “us”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

2. User Obligations and Responsibilities

2.1 Account Registration

While not mandatory for browsing, creating an account may be required for certain features. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use our products in violation of safety guidelines

2.3 Age Restrictions

You must be at least 18 years old to purchase our products. By placing an order, you confirm that you meet this age requirement.

3. Products and Services Description

3.1 Product Range

We specialise in premium paint and decorating products including:

• Chalkboard paint, Cuprinol, Damp & anti-mould paint
• Decking paint, Door paint, Dulux products
• Emulsion paint, Exterior paint, Farrow & Ball
• Fence paint, Fillers, Floor paint, Furniture paint
• Glues & adhesives, GoodHome, Hammerite
• Interior paint, Interior woodcare, and decorating tools

3.2 Product Information

We strive to provide accurate product descriptions, colours, and specifications. However, slight variations may occur due to monitor settings and manufacturing processes.

3.3 Health and Safety

Our products are formulated for professional and DIY use. Users must:

• Follow all manufacturer instructions and safety guidelines
• Use appropriate protective equipment
• Ensure adequate ventilation during application
• Store products safely away from children and pets

4. Ordering and Payment Terms

4.1 Order Process

Ordering involves the following steps:

• Selection of products and addition to cart
• Provision of accurate shipping information
• Payment authorisation
• Order confirmation via email
• Order processing within 1-2 business days

4.2 Payment Methods

We accept the following secure payment options:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are displayed in British Pounds (£) and include VAT where applicable. Additional customs duties or taxes may apply for international orders, which are the customer’s responsibility.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Restrictions in your delivery location

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days from payment confirmation. Weekend and holiday orders are processed the next business day.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We ship globally but cannot deliver to some Asian countries and remote locations. Delivery times are estimates and may vary based on destination and customs processing.

5.4 Delivery Issues

You are responsible for:

• Providing accurate delivery address
• Being available to accept delivery
• Inspecting products upon delivery for damage
• Notifying us immediately of any delivery issues

6. Returns and Refunds

6.1 Returns Policy

We accept returns and exchanges within 15 days of receipt. To be eligible:

• Items must be in original, unopened packaging
• Products must be in the same condition as received
• Original receipt or proof of purchase must accompany return

6.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned once opened:

• Mixed paint products and custom colour matches
• Opened containers of paint or chemical products
• Used decorating tools and supplies
• Opened adhesives and fillers
• Tinted or customised products

6.3 Return Process

Returns require:

• Submission of return request within 15 days
• Receipt of return authorization number
• Secure packaging in original materials
• Customer responsibility for return shipping costs

6.4 Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable.

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, and images, is the property of Rust-Oleum Shop or our suppliers and is protected by copyright laws.

7.2 Trademarks

All trademarks, brand names, and product names displayed on our site are the property of their respective owners.

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use.

8. Limitation of Liability

8.1 Product Use

While we ensure our products meet high quality standards, we are not liable for:

• Improper application or use contrary to instructions
• Results obtained from product use
• Consequential damages arising from product use
• Surface preparation or environmental factors affecting results

8.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to technical issues or maintenance.

8.3 Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Rust-Oleum Shop for your painting and decorating needs.